We understand that every now and then, you might need to return an item and want to make it easy to do so.
You can return unworn, unwashed or defective merchandise for a full refund up to 60 days after the date of receipt. All returns require a Return Authorization number – these are obtained by completing the online form here:
If you are contacting OGIO customer service directly (800-922-1944), please have the following information available:
- Order Number/Customer PO Number
- Date you received your order
- Please note if this is a defective claim
- Model Name, Style Number and Color
If you used PayPal for your purchase, your refund will be credited to your PayPal account.
If you desire an exchange/different item, please follow the above noted refund process then place a new order at www.ogio.com at your convenience.
Please note that it may take up to 30 days for your refund to be reflected on your credit card statement or PayPal account.
Thank you for considering OGIO products, and feel free to contact us if we can be of help in choosing another item or to answer any product questions.